Raising the standard of care, every day.
We maintain a robust clinical governance framework to keep improving the quality of care our patients receive. With our clients and partners, we monitor experiences and outcomes so care is excellent wherever we deliver it.
Four commitments behind every service
Our governance framework covers the care itself, the people who deliver it, the safety of every patient and what patients tell us.
Effective healthcare
- Clinical care delivered in line with the relevant local, national and international standards, guidelines and best practice.
- Regular audits and reviews of policies, procedures and outcomes, for quality assurance and continuous improvement.
Highly skilled clinical staff
- Care from a secure, skilled, dedicated, knowledgeable and compassionate clinical workforce.
- Stringent selection of clinical professionals, backed by regular assessment of compliance and proficiency.
- Continuous training and support, so every clinician keeps developing.
Ensuring safety
- Comprehensive risk assessment and management, so care is consistently safe.
- Every reported incident and concern is evaluated and investigated, and the lessons learned are shared.
Patient-centred care
- Thorough examination of patient complaints and concerns, changing practice wherever it is needed and sharing what we learn.
- Review of all patient feedback, with changes made where necessary and lessons built in.
Always reviewing, always improving
Quality and safety performance
Alongside our quality improvement (QI) work, we review every policy, procedure and standard operating protocol to keep raising the standard of care.
Auditing and monitoring
Clinical and non-clinical audits, both general and speciality-specific, run across our whole range of services.
A culture of openness
Transparency, honesty and openness mean insights and lessons are shared across SAH Diagnostics, whatever their source.
Clinicians leading clinicians
Our clinical governance team is headed by our Head of Clinical Services, supported by clinical leads within each speciality who work with the group of doctors in that field.
Every doctor at SAH Diagnostics chooses to join us to give their patients the highest quality care.
- Head of Clinical ServicesLeads our clinical governance team.
- Clinical leadsOne within each speciality, working with its doctors.
- Dermatology
- Endoscopy
- Histopathology
- Gynaecology
- Oncology
- Plastic Surgery
- Radiology
- Urology
- Breast
- Our doctorsEvery one chooses to join SAH to give patients the highest quality care.
Certified to recognised national standards
Independent certification across quality, information security, safety and continuity.
CQCRegistered with the Care Quality CommissionCyber Essentials PlusCertified cyber securityISO 27001:2022Information securityISO 9001:2015Quality managementISO 14001 / 45001Environmental, health and safetyISO 22301:2019Business continuityRead our policies
Carbon Reduction Plan
Our commitment to Net Zero, the targets behind it and the initiatives already delivered.
Integrated Management System Policy
The quality, environmental and health & safety framework that governs how we operate.
Modern Slavery & Human Trafficking Statement
The steps we take to keep slavery and human trafficking out of our business and supply chains.
Data Security & Protection Toolkit
Privacy Policy
How we collect, use, store and protect personal data, and the rights you have over it.
Questions about our governance?
Talk to our team about our governance, accreditation and policies.